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10 Oct 2019

Full-Time TEAM LEADER M-VATU

Telecom Vanuatu Limited –  Port Vila, Efate

Job Description

Telecom Vanuatu Limited is seeking for a Team Leader M-Vatu to be based in Port Vila.

Missions
The main mission of the Team Leader M-Vatu will to ensure the successful roll out and commercial deployment of Mobile Money project in Vanuatu.

Key Responsibilities and Accountabilities:

  • Manage the Mobile Money project team
  • Be aware of the competitors and their network, strengths and possible weaknesses
  • Understand where, and by whom, our M-VATU business is done
  • Coordinate and manage project from inception to completion
  • Propose a cost-efficient monthly mission structure to ensure M-VATU is reached every customer in Vanuatu
  • Be able to find new Agents & explore the business
  • Need to visit the island across Vanuatu & promote the business
  • Accountable for the Monthly & Yearly targets
  • Coordinate with Marketing, Call Centre & Distribution team for the smooth transaction of business
  • Ensure project aligns with set strategy and met within the set time frame
  • Coordinates all team members involved to keep workflow on track
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations with the authorities concerned to ensure the progress of the project
  • To ensure compliance of the product with the Regulatory authorities and Reserve Bank of Vanuatu rules and regulations
  • Coach, mentor, motivate and supervise project team members and dealers and influence them to take positive action and accountability for their assigned work
  • Build, develop, and grow any business relationships vital to the success of the project
  • Build all process and procedure for the mobile money project
  • Recruitment of agents with focus on KPI delivery
  • Train agents and sub-agents on Mobile Money service offering customer service and Anti Money laundering (AML) & Know Your Customer (KYC) procedures in accordance with the training manual
  • Assist in customer complaints handling and resolution for Mobile Money
  • Visit all operational agents regularly
  • Provide required merchandize and marketing collateral support to agents
  • Ensure all agents maintain the required levels of e-money & cash at all times
  • Ensure brand guidelines are adhered to at all times. POS & merchandising materials are available at agent outlets
  • Consistent audit of outlets and escalation of the same to the product manager for necessary action to be undertaken
  • Reporting- preparing performance report as and when required
  • Assist the team in the organization and delivery of ongoing training and support of the Mobile Money agents and staff
  • Look for new business opportunities to roll out Mobile Money business to customer (B2C) and customer to business (C2B) payments solution
  • Setup and implement B2C & C2B solutions for business partners with complete staff training
  • Ensure timely reconciliation and payments to business partners and agents.

Competences:
1. Knowledge

  • Bachelor’s Degree in Business studies or related discipline
  • Knowledge of RBF’s Financial Transactions reporting Act and guidelines
  • General understanding of sales, marketing and distribution of product and services
  • Have proven Project Management and cross-functional team experience
  • Should be willing to travel and work within timelines

2. Skills

  • Excellent communication skills (written and verbal)
  • Strong analytical skills
  • Ability to fast learning
  • Ability to work on a transversal way, understanding all the needs of the different entities
  • Ability to work under time pressure
  • Be Customer focused

3. Personal characteristics

  • Adaptability and ability to work in international environment
  • High commitment, quality and customer oriented
  • Availability, ability to work after working hours
  • Resistance to stress
  • Honesty
  • Customer Obsessed
  • Innovation Hungry
  • Ambitious & Competitive
  • Trust.

How to Apply

Interested applicants for the above position may send in their application and CV addressed to HR Coordinator, P.O. Box 146, Port Vila, or [email protected] before Thursday 17TH October, 2019 .

Job Categories: Marketing, Media & Communications. Job Types: Full-Time. Salaries: Not stated. Job expires in 1 day.

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