Full-Time PSS & PRODUCT SUPPORT OFFICER
Interested applicants are invited to apply for the position of PSS & Product Support Officer at Air Vanuatu.
Primary objective: Provide first level support for Amadeus Applications and Solutions across the Air Vanuatu network. The role will also act as additional support to team members in the e-Commerce and Distribution team.
What you will be doing:
First point of contact to support and address Amadeus application queries and provide a resolution and/ or fix
Escalate, coordinate and investigate serious and critical problems with expert teams
Log cases via online incident portal ensuring that resolutions are in line with SLA and support efforts to promote proactive self-learning with users
Manage Passenger System user access roles and permissions in compliance with application access agreements
Maintain document library to ensure content is relevant for users
Collaborate on reviewing Amadeus application and solution enhancements and identifying relevant enhancements to support business processes
Conduct end user testing of new applications and solutions prior to implementation
Support end to end user experience testing to identify points of improvements
Analyse existing business processes and identify areas of improvements
Monitor payment gateway transactions for online channel, flagging any issues that are captured during the payment process
Reconcile billing information from key suppliers.
What we would like for you to have:
Tertiary qualification in any of the following areas – Information Systems, Information Technology, e-Commerce, or Business & Computing
Able to demonstrate interpersonal, communication, presentation and negotiation skills
Meticulous and comfortable working with different applications
Willingness to engage in multiple work assignments across different business units
Working knowledge of Microsoft applications
Result driven to meet expectations, deadlines and departmental targets
Collaborate with team members on multiple in house projects
Good planning and organisation skills
Provide cover for team members as well as system support over weekends and public holidays.
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