Full-Time CUSTOMER SERVICES AGENT
CUSTOMER SERVICES AGENT
Applications are invited for the position of Customer Services Agent located at Bauerfield Airport, Port Vila Vanuatu. The position is within the Airport Operations Department reporting to the Customer Services Coordinator through to the Manager Airports.
Provide outstanding Customer Service to Customers travelling through Bauerfield Airport at either check-in, departure gate or on arrival of an aircraft.
- Co-operate with other Team Members and Departments for the benefit of the Customer.
- Interact with Customers in a friendly, efficient professional manner, always addressing them by name.
- Provide consistent and excellent Customer Service by demonstrating effective listening skills and perception when talking to Customers, isolating, anticipating and managing issues and suggesting appropriate alternatives to maximise selling opportunities.
- Comply with Safety in the Workplace.
- Check-in – collecting ticket coupons, tagging baggage to destination, issuing boarding passes, checking passports and visas, assessing excess baggage, ensuring baggage security procedures have been completed.
- Comply with Company Service Standards and Divisional/ Departmental Service Standards.
- Ability to work as part of a Team.
- Ability to work a 7 day/ 24 hour Rotational Shift Roster.
- Recent experience in a Customer Contact/ Service position.
- High standard of personal presentation and a willingness to wear the Company uniform to set standards.
- A strong work ethic and demonstrated ability to be an enthusiastic and supportive Team Member.
- Demonstrated ability to work with computers.
- Excellent interpersonal skills with a demonstrated ability to deal with People in a tactful and professional manner.
- A level of fitness that enables the applicant to perform the duties as required.
- Ability to hold an Aviation Security Identification Cards (ASIC).
- Ability to meet Corporate and Divisional/ Departmental Service Standards.
Commencement Salary to be discussed at interview.
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